Shipping policy

This Shipping Policy outlines the shipping, delivery, and handling practices of R1VAAZ (“we,” “us,” or “our”). By placing an order through our website or online store, you agree to the terms set forth below.

1. Shipping Locations

We currently ship orders within India. International shipping may be introduced in the future at our discretion.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may vary during sales, promotions, or high-volume periods.

3. Shipping Methods and Delivery Time

We partner with reliable third-party courier and logistics providers to ensure timely delivery.

  • Estimated delivery time: 3–7 business days from the date of dispatch

  • Delivery timelines are estimates and may vary based on location, courier service, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Any applicable shipping fees are non-refundable unless otherwise stated.

5. Order Tracking

Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp. You may track your shipment using the link provided.

6. Delivery Conditions

  • Orders will be delivered to the address provided at checkout.

  • Please ensure accurate and complete shipping details to avoid delays.

  • R1VAAZ is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

7. Delays and Exceptions

Delivery may be delayed due to:

  • Natural disasters, weather conditions, or acts of God

  • Courier or transportation disruptions

  • Regulatory restrictions or local lockdowns

R1VAAZ shall not be liable for delivery delays beyond its reasonable control.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please notify us within 48 hours of delivery with supporting images or videos.

  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue in accordance with their investigation process.

9. Undelivered or Returned Shipments

If an order is returned to us due to:

  • Incorrect address

  • Multiple failed delivery attempts

  • Refusal to accept delivery

Re-shipping may be subject to additional charges. Refunds, if applicable, will be processed according to our Refund & Return Policy.

10. Change of Shipping Address

Requests to modify shipping details must be made before dispatch. Once an order has been shipped, address changes may not be possible.

11. Risk of Loss

Risk of loss or damage passes to the customer upon successful delivery of the order to the provided address.

12. Contact Information

For shipping-related queries or support, please contact:

 Email: r1vaazonlineshop@gmail.com