Privacy policy

1. Personal Information We Collect or Process

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual. Personal information does not include data that has been anonymized or de-identified.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

1.1 Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

1.2 Financial Information

  • Credit or debit card details

  • Payment method and transaction confirmations

  • Financial account and payment information

Note: Payment information is processed securely by authorized third-party payment gateways. R1VAAZ does not store complete payment card details.

1.3 Account Information

  • Username and password

  • Account preferences and settings

  • Security information

1.4 Transaction Information

  • Products viewed, added to cart, wish-listed, purchased, returned, exchanged, or canceled

  • Order history and transaction records

1.5 Communications

  • Information you provide when contacting customer support or communicating with us

1.6 Device and Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Network and operating system information

1.7 Usage Information

  • Interaction with the Services

  • Navigation behavior and engagement patterns

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, contact us, or otherwise use the Services

  • Automatically, through cookies, pixels, and similar technologies when you use the Services

  • Service providers, who collect or process information on our behalf

  • Partners or third parties, where permitted by law

3. How We Use Your Personal Information

We may use personal information for the following purposes:

3.1 Providing and Improving the Services

  • Processing payments and fulfilling orders

  • Managing accounts and preferences

  • Shipping, returns, and exchanges

  • Customer support and service communications

  • Personalizing your shopping experience and product recommendations

3.2 Marketing and Advertising

  • Sending promotional communications by email, SMS, or other permitted channels

  • Displaying personalized advertisements on our Services or third-party platforms

3.3 Security and Fraud Prevention

  • Authenticating accounts

  • Detecting, preventing, and investigating fraudulent or unlawful activity

  • Protecting users, public safety, and our business

You are responsible for maintaining the confidentiality of your account credentials.

3.4 Communication

  • Responding to inquiries

  • Providing updates regarding orders, services, and policies

3.5 Legal and Compliance Purposes

  • Complying with legal obligations

  • Responding to lawful requests from authorities

  • Enforcing our Terms, policies, and rights

4. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

  • With R1vaaz, service providers, vendors, and contractors who perform services such as payment processing, analytics, IT services, shipping, fulfillment, and customer support

  • With marketing and advertising partners to provide personalized advertising, subject to applicable law

  • When you direct or consent to disclosure, including through social media integrations

  • With affiliated entities within our corporate group

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy

  • To comply with legal obligations or protect the rights, property, or safety of R1VAAZ, our users, or others

6. Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of such third-party services. Information shared on third-party platforms may be visible to others without limitation.

8. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no security system is completely secure, and we cannot guarantee absolute security.

Personal information is retained only as long as necessary to:

  • Provide the Services

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of personal information

  • Request data portability

  • Opt out of marketing communications

You may exercise these rights through the Services or by contacting us. We may verify your identity before processing requests and will respond within legally required timeframes.

10. International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

 Email: r1vaazonlineshop@gmail.com