Refund policy

At R1VAAZ, we strive to ensure that our customers are completely satisfied with their purchase. If you are not happy with your order, we are here to help.

1. Return Eligibility

You may request a return or exchange if:

  • The product is damaged, defective, or incorrect at the time of delivery.

  • The return request is raised within 7 days of receiving the product.

  • The product is unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, and invoices are intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, washed, altered, or damaged by the customer.

  • Items without original tags or packaging.

  • Products purchased during clearance sales, special discounts, or promotional offers (unless damaged or defective).

  • Innerwear or accessories (if applicable).

3. Return Process

To initiate a return:

  1. Contact our customer support via email or WhatsApp with:

    • Order ID

    • Reason for return

    • Clear images or videos of the product (if damaged/defective)

  2. Once approved, we will arrange a reverse pickup or provide return shipping instructions.

  3. After we receive and inspect the product, we will process your refund or exchange.

4. Refund Policy

  • Refunds are processed after successful inspection of the returned item.

  • Refunds will be credited to the original mode of payment within 5–7 business days.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Exchange Policy

  • Exchanges are allowed for size or design issues, subject to product availability.

  • Only one exchange per order is permitted.

  • If the requested item is unavailable, a refund will be issued instead.

6. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product:

  • Please report it within 48 hours of delivery.

  • Share clear images or an unboxing video for faster resolution.

  • We will provide a free replacement or full refund.

7. Cancellation Policy

  • Orders can be cancelled before dispatch.

  • Once shipped, cancellation is not allowed. You may request a return after delivery.

8. Contact Us

For any questions or support regarding returns or refunds, please contact:

📧 Email: r1vaazonlineshop@gmail.com
📱 WhatsApp: +91-7303441468
🕒 Working Hours: Monday to Saturday (10:00 AM – 6:00 PM)